| Shareholders | 2018 | 2019 | 2020 |
|---|---|---|---|
| Revenue (M€) | 5,737 | 6,054 | 6,340 |
| Operating cash flow excluding concessionaires (M€) | 572 | 810 | 838 |
| Dividends received (M€)¹ | 520 | 520 | 377 |
(1) In scrip dividend and share buyback.
| Employees | 2018 | 2019 | 2020 |
|---|---|---|---|
| Workforce at year-end | 92,113 | 89,968 | 80,119 |
| Total average turnover rate (%) | 8.18% | 13.23% | 17.58% |
| Frequency rate | 12.2 | 10.3 | 9.2 |
| Severity rate | 0.29 | 0.25 | 0.26 |
| Customers | 2018 | 2019 | 2020 |
|---|---|---|---|
| Portfolio by business unit (M€) | 30,376 | 29,080 | 23,211 |
| – Services | 19,411 | 17,656 | 13,027 |
| – Construction | 10,965 | 11,424 | 10,129 |
| Investment in R&D (M€) | 48 | 45 | 52 |
| User satisfaction with Managed Lanes (NTE and LBJ) (%) | +80% | 77% | 70-80% |
| HAH passenger experience (scale 1-5) | 4.15 | 4.17 | 4.18 |
| Certified activity (ISO 9001) | 88% | 86% | 89% |
| SOCIETY |
2018 | 2019 | 2020 |
|---|---|---|---|
| Renewal of presence on sustainability indexes: DJSI, Vigeo, FTSE4Good, MSCI, STOXX, CDP | Yes | Yes | Yes |
| Carbon intensity: direct and indirect greenhouse gases emissions in relative terms (tCO2 eq /M€)² |
55% | 59% | 56% |
| Beneficiaries of potable water and sanitation projects³ | 213,713 | 223,314 | 229,639 |
| Taxes (M€)4 | 2,127 | 2,087 | 1,833 |
(2) Scope 1 & 2 compared to base year 2009.
(3) Data accumulated since 2008 (18 projects performed in Colombia, Peru, Mexico, Tanzania, Ethiopia, Uganda and Ghana).
(4) Taxes accrued, paid and collected (cash flow criteria).
